Frequently Asked Questions
Everything you need to know about our luxury fragrance and beauty collections.
What makes ROJA London perfumes unique?
Our fragrances are crafted using the world's finest and rarest ingredients. Each scent is blended by master perfumers to ensure unparalleled depth, longevity, and a signature olfactory experience that stands out from commercial scents.
How long will my order take to arrive?
Standard shipping within the UK typically takes 2-4 business days. International orders can take between 7-14 business days depending on the destination and local customs processing.
Are your products cruelty-free?
Yes, ROJA London is committed to ethical beauty. We do not test our products or ingredients on animals, nor do we commission third parties to do so on our behalf.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original cellophane packaging within 30 days of purchase. We offer sample sets so you can discover your scent before committing to a full bottle.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I track my shipment?
Absolutely. Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.